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Alternatives to Talkdesk
11 tools with a similar purpose to Talkdesk. Cloud contact center platform with AI agents and agent assist.
About this list. These tools overlap with Talkdesk in what they do; they are not ranked and are not claimed to be better or worse. Features and pricing change often, so verify on each vendor's site.
Talkdesk at a glance
- Category
- Customer Support
- Pricing model
- Paid Source: https://www.talkdesk.com/pricing
- Official site
- https://www.talkdesk.com/ · Details
11 alternatives
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Dialpad | Business phone and contact center platform with AI features. | Free trial | Official site |
| Cresta | AI platform for contact center agents and supervisors. | See site | Official site |
| Observe.AI | Contact center AI for quality, coaching and automation. | See site | Official site |
| Assembled | Workforce management and AI agents for customer support teams. | Paid | Official site |
| Fini | AI support agent that resolves customer tickets across channels. | Paid | Official site |
| Parloa | AI agent management platform for voice and chat customer service. | See site | Official site |
| PolyAI | Voice AI agents for customer service calls. | See site | Official site |
| Cognigy | Enterprise conversational AI platform for voice and chat customer service agents. | See site | Official site |
| Genesys Cloud | Contact center platform with AI agents, agent assist and workforce tools. | Paid | Official site |
| NICE CXone | Cloud contact center platform with AI for self-service, agent assist and quality management. | See site | Official site |
| Five9 | Cloud contact center software with AI agents, agent assist and call analytics. | Paid | Official site |
Side-by-side comparisons
Best AI tools for customer support · All alternatives guides