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Best AI Tools for Customer support (23 options)
23 tools for customer support in the directory. AI agents, helpdesks and chat tools for customer service.
How to read this page. We do not rank tools or publish scores. This page lists every Customer Support tool in the directory with its official link and pricing model so you can shortlist, then try the ones that fit. Pricing labels come from each vendor's pricing page when we could confirm them; "See site" means we could not.
At a glance
- 23 tools listed; 0 free to use, 3 with a free tier, 4 paid, 16 where pricing is not confirmed here.
- With a free plan or tier: Crisp, Help Scout, Tidio.
What to look for
Compare helpdesk integrations, how answers are grounded in your knowledge base, hand-off to human agents and how resolutions are priced.
All 23 tools
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Ada | AI customer service agent platform. | See site | Official site |
| Chatbase | Builds custom AI chatbots trained on your own data. | See site | Official site |
| Cresta | AI platform for contact center agents and supervisors. | See site | Official site |
| Crisp | Customer messaging platform with a chatbot and shared inbox. | Freemium | Official site |
| CustomGPT.ai | Builds business chatbots from your own content. | Free trial | Official site |
| Decagon | AI customer support agents for enterprises. | See site | Official site |
| Dialpad | Business phone and contact center platform with AI features. | Free trial | Official site |
| eesel AI | AI agents and copilots for support teams that connect to existing helpdesks. | See site | Official site |
| Forethought | AI agents for customer support automation. | See site | Official site |
| Freshdesk | Customer support software with Freddy AI features. | See site | Official site |
| Gorgias | Helpdesk for ecommerce brands with AI automation. | See site | Official site |
| Help Scout | Help desk and shared inbox with AI features. | Freemium | Official site |
| HubSpot Service Hub | HubSpot's customer service software with AI agent features. | See site | Official site |
| Intercom Fin | Intercom's AI customer-service agent. | Paid | Official site |
| Kustomer | Customer service CRM platform with AI agents. | See site | Official site |
| Netomi | AI customer service platform for enterprises. | See site | Official site |
| Observe.AI | Contact center AI for quality, coaching and automation. | See site | Official site |
| PolyAI | Voice AI agents for customer service calls. | See site | Official site |
| Sierra | Platform for building conversational AI agents for customer service. | See site | Official site |
| SiteGPT | Builds a chatbot from your website content for customer support. | See site | Official site |
| Tidio | Customer-service chat platform with the Lyro AI agent. | Freemium | Official site |
| Yellow.ai | Conversational AI platform for customer and employee experience. | See site | Official site |
| Zendesk | Customer-service software with AI agents and agent copilot. | Paid | Official site |