Home › Best AI tools › AI contact center platforms
AI contact center platforms
16 contact center software and AI voice agents for customer calls. Cloud contact center platforms and AI voice agents that answer calls, assist human agents and analyze conversations. Check telephony integrations, language coverage and how calls are handed to people.
How to read this page. The tools are grouped by category and are not ranked. Pricing labels come from vendors' own pages when we could confirm them. Always verify plans and limits on the vendor's site.
Customer Support (16)
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| ASAPP | Generative AI agents and agent assist software for enterprise contact centers. | See site | Official site |
| Cognigy | Enterprise conversational AI platform for voice and chat customer service agents. | See site | Official site |
| Cresta | AI platform for contact center agents and supervisors. | See site | Official site |
| Dialpad | Business phone and contact center platform with AI features. | Free trial | Official site |
| Five9 | Cloud contact center software with AI agents, agent assist and call analytics. | Paid | Official site |
| Genesys Cloud | Contact center platform with AI agents, agent assist and workforce tools. | Paid | Official site |
| Leaping AI | Voice AI agents that handle inbound customer service phone calls. | See site | Official site |
| LivePerson | Conversational AI platform for messaging and voice customer service. | See site | Official site |
| NICE CXone | Cloud contact center platform with AI for self-service, agent assist and quality management. | See site | Official site |
| Observe.AI | Contact center AI for quality, coaching and automation. | See site | Official site |
| Parloa | AI agent management platform for voice and chat customer service. | See site | Official site |
| PolyAI | Voice AI agents for customer service calls. | See site | Official site |
| Regal | AI voice, SMS and chat agents for enterprise contact centers in sales and service. | See site | Official site |
| Replicant | AI voice and chat agents that resolve contact center calls end to end. | See site | Official site |
| Sprinklr | Customer experience platform for service, social and marketing with AI agents and conversation analytics. | See site | Official site |
| Talkdesk | Cloud contact center platform with AI agents and agent assist. | Paid | Official site |