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Alternatives to Hiver
8 tools with a similar purpose to Hiver. Help desk that runs inside Gmail and Outlook, with AI for drafting replies and summarizing threads.
About this list. These tools overlap with Hiver in what they do; they are not ranked and are not claimed to be better or worse. Features and pricing change often, so verify on each vendor's site.
Hiver at a glance
- Category
- Customer Support
- Pricing model
- Free trial Source: https://hiverhq.com/pricing
- Official site
- https://hiverhq.com/ · Details
8 alternatives
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Front | Shared inbox and customer service platform with AI features. | See site | Official site |
| Help Scout | Help desk and shared inbox with AI features. | Freemium | Official site |
| Gorgias | Helpdesk for ecommerce brands with AI automation. | See site | Official site |
| Richpanel | Help desk for ecommerce brands with AI agents that resolve order questions. | Freemium | Official site |
| Re:amaze | Help desk and live chat for online stores with AI reply and chatbot features. | Free trial | Official site |
| Zoho Desk | Help desk software with the Zia AI assistant for ticket summaries, reply suggestions and sentiment detection. | See site | Official site |
| Plain | Customer support platform for B2B teams with AI agents and workflows across Slack, email and chat. | Free trial | Official site |
| Zendesk | Customer-service software with AI agents and agent copilot. | Paid | Official site |
Alternatives with a free plan or tier
Side-by-side comparisons
Best AI tools for customer support · All alternatives guides