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AI tools for customer support teams
19 AI agents, help desks, QA and knowledge tools for support teams. AI agents, help desks, QA and knowledge tools support leaders use to resolve tickets and coach agents.
How to read this page. The tools are grouped by category and are not ranked. Pricing labels come from vendors' own pages when we could confirm them. Always verify plans and limits on the vendor's site.
Productivity (1)
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Guru | AI knowledge platform that keeps company information verified and answers employee questions. | See site | Official site |
Customer Support (18)
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Ada | AI customer service agent platform. | See site | Official site |
| Assembled | Workforce management and AI agents for customer support teams. | Paid | Official site |
| Balto | Contact center AI with real-time agent assist, automated QA and call summaries. | See site | Official site |
| Decagon | AI customer support agents for enterprises. | See site | Official site |
| Forethought | AI agents for customer support automation. | See site | Official site |
| Freshdesk | Customer support software with Freddy AI features. | See site | Official site |
| Gorgias | Helpdesk for ecommerce brands with AI automation. | See site | Official site |
| Help Scout | Help desk and shared inbox with AI features. | Freemium | Official site |
| Intercom Fin | Intercom's AI customer-service agent. | Paid | Official site |
| Kommunicate | AI customer service agents across chat, email, WhatsApp and voice. | See site | Official site |
| Kustomer | Customer service CRM platform with AI agents. | See site | Official site |
| Level AI | Contact center AI for automated QA, agent assist and customer insights. | See site | Official site |
| Plain | Customer support platform for B2B teams with AI agents and workflows across Slack, email and chat. | Free trial | Official site |
| Pylon | B2B customer support platform with AI agents for product-led companies. | See site | Official site |
| Sierra | Platform for building conversational AI agents for customer service. | See site | Official site |
| Stonly | Knowledge base and interactive guides with AI answers for customers and agents. | Free trial | Official site |
| SupportLogic | Support experience platform that uses AI to detect escalation risk, sentiment and case priority. | See site | Official site |
| Zendesk | Customer-service software with AI agents and agent copilot. | Paid | Official site |