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AI help desk software
22 help desks and shared inboxes with AI agents and reply drafting. Ticketing systems and shared inboxes for support teams that use AI to answer customers, draft replies, summarize threads and route tickets. Compare channels supported, how AI resolutions are billed and integrations with your store or CRM.
How to read this page. The tools are grouped by category and are not ranked. Pricing labels come from vendors' own pages when we could confirm them. Always verify plans and limits on the vendor's site.
Customer Support (22)
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Chatwoot | Open-source customer support platform with an omnichannel inbox and an AI assistant. | Freemium | Official site |
| Dixa | Conversational customer service platform with an AI agent and agent assist. | Paid | Official site |
| Freshdesk | Customer support software with Freddy AI features. | See site | Official site |
| Front | Shared inbox and customer service platform with AI features. | See site | Official site |
| Gladly | Customer service platform with an AI agent for consumer brands. | See site | Official site |
| Gleap | Customer support and feedback tool for apps and websites with an AI chatbot, bug reporting and live chat. | Free trial | Official site |
| Gorgias | Helpdesk for ecommerce brands with AI automation. | See site | Official site |
| Help Scout | Help desk and shared inbox with AI features. | Freemium | Official site |
| Hiver | Help desk that runs inside Gmail and Outlook, with AI for drafting replies and summarizing threads. | Free trial | Official site |
| HubSpot Service Hub | HubSpot's customer service software with AI agent features. | See site | Official site |
| Intercom Fin | Intercom's AI customer-service agent. | Paid | Official site |
| Kustomer | Customer service CRM platform with AI agents. | See site | Official site |
| LiveChat | Live chat software for websites with an AI agent that answers customer questions around the clock. | Free trial | Official site |
| Plain | Customer support platform for B2B teams with AI agents and workflows across Slack, email and chat. | Free trial | Official site |
| Pylon | B2B customer support platform with AI agents for product-led companies. | See site | Official site |
| Re:amaze | Help desk and live chat for online stores with AI reply and chatbot features. | Free trial | Official site |
| Richpanel | Help desk for ecommerce brands with AI agents that resolve order questions. | Freemium | Official site |
| Thena | B2B customer support platform for Slack, Teams and email with AI ticket triage and answers. | Freemium | Official site |
| Trengo | Omnichannel customer engagement inbox with AI agents for WhatsApp, email and chat. | Free trial | Official site |
| Unthread | AI-native help desk for Slack and Microsoft Teams that automates ticketing, triage and answers. | Free trial | Official site |
| Zendesk | Customer-service software with AI agents and agent copilot. | Paid | Official site |
| Zoho Desk | Help desk software with the Zia AI assistant for ticket summaries, reply suggestions and sentiment detection. | See site | Official site |